Do I need a deposit in order to reserve my rentals?

Yes, we require a 25% deposit to reserve your order. Items are not reserved unless there is a payment made.

If you are closed on the weekends, am I charged for more days?

N0, we charge flat rate pricing for rental periods from Friday- Monday, there are no daily fees.

What is your cancellation policy? 

Our cancellation policy varies based on the timing of the cancellation.  For cancellations made more than 30 days before the scheduled delivery or pickup, 25% of the deposit is forfeited.  Other cancellations are as follows:  25% restocking fee within 30 days of delivery or pickup. 100% restocking fee within 14 days of delivery or pickup.  Linens orders are 100% restocking fee within 30 days of delivery or pickup. 

Does your delivery fee include set up?

No, upon delivery the items will be placed in a "drop spot" located no further than 30 feet from the delivery van. The items will need to be placed in the same location before pick up. There are additional fees for set up and take down that must be discussed with our manager in the office beforehand. 

Can I get a refund for the items I did not use?

Unfortunately, no. Once our equipment leaves our warehouse we are unable to rent it to other customers. Therefore, when the items are in your possession, you must pay for them.